@CornerConcerned asks
buyer changed their mind right after paying. Is canceling always a bad thing?
Jeff answers
I'd check the order status and the platform's cancellation procedure, then respond promptly. A workable cancellation before shipping can be simpler than a dispute later, but the applicable terms still matter. Keep any refund inside the approved process so both sides have a clear record.
— Jeff, infinitepulls.com