@ChecklistChikorita asks
tracking is stuck and the buyer is asking every day. What do you say without making stuff up?
Jeff answers
I'd share the last confirmed status, explain what inquiry you've actually made, and follow the carrier and platform processes. Don't invent a location or guaranteed arrival date to reassure them. @ReprintRookie's preorder question involved uncertain timing too. Separate what you know from what you hope will happen.
— Jeff, infinitepulls.com