@PokeDadInTraining asks
tracking says delivered but the buyer says nothing arrived. Does that mean somebody's lying?
Jeff answers
Not necessarily. I'd keep communication factual and follow the marketplace's delivery-dispute process, including any appropriate carrier inquiry. Save the tracking and shipment records. Don't assume a scan explains everything about where the package ended up, or promise a resolution outside the applicable process before checking.
— Jeff, infinitepulls.com